Telephone: Voicemail PIN (Voicemail Password)

Access Voicemail using Mitel Connect, from your ShoreTel/Mitel Desk phone, or from any phone, on or off campus. 

The default Voicemail PIN is: 1234
If you don't know your PIN, you may submit a Voicemail PIN Reset Request

Table of contents 

Voicemail Facts
Change Voicemail PIN using Mitel Connect
Change Voicemail using Desk Phone
Change Voicemail from any phone, on or off campus

Voicemail Facts

• Voicemail is easily managed (saved, deleted, or downloaded) with Mitel Connect
• Voicemail sent as a .wav attachment to your email is not deleted from your voice mailbox
• A voice mailbox can hold 90 messages or 480 seconds of message time at maximum, and will then be reported as full

Change Voicemail PIN using Mitel Connect

1. Click the name/extension
2. click the Preferences Gear icon
3. Choose the Voicemail menu item
4. Select the Setup Tab up top
5. Enter the current Voicemail Password
6. Type and confirm the new voicemail PIN
7. Click Set New Password

Below is a short video to illustrate the process.

Change Voicemail PIN Using Desk Phone

1. Pick up the receiver or press the speaker button
2. Press the Voicemail function button
3. Press the "Call VM" soft key under the display
4. When prompted, enter the current password and press #
5. Press option 7 for Mailbox options
6. Press option 4 to set your password
7. Enter your new phone password and press #
8. Re-enter your new phone password and press # to complete the change

From Any Phone call 435-797-0808 from Any Phone

1. Dial 435-797-0808 from any phone
2. Press * to be transferred to voicemail
3. Enter your 5-digit extension
4. When prompted, enter the current password and press #
5. Press option 7 for Mailbox options
6. Press option 4 to set your password
7. Enter your new phone password and press #
8. Re-enter your new phone password and press # to complete the change

Related Articles

• Mitel Connect Voicemail Menu Quick Reference
• Record Voicemail Message Greetings
• Send Voicemail to Email as an Audio File (.wav) Attachment
• Voicemail PIN Reset Request
• Mitel Connect Application

For further assistance, please contact your Department IT Support or the IT Service Desk