Personal Computer Services
Looking for assistance with your personal technological device? The IT Service Desk offers warranty service and repairs on Apple, Dell, & HP systems. The Campus Store offers Apple repairs as well, and often more quickly!
Whether you have a warranty or non-warranty issue, we may be able to help! Contact the IT Service Desk at 797-HELP or visit us in the IT Services building - just north of Aggie Ice Cream, for more information!
For University-owned technological devices see MyTech.usu.edu for departmental technical support.
Hardware repair services are available for current staff, student, faculty, and emeriti.
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IT Service Desk 8010 Old Main Hill Logan, UT 84322 435-797-4357 |
Manufacturer Warranty |
No Manufacturer Warranty |
Accidental Damage |
| Personal Device | Personal Device | ||
| MacOS (iMac, etc) |
Applecare | ||
| iOS Devices (iPad,iPhone) |
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AppleCare | |
| Dell |
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| HP |
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| Other* |
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| Printers | Printers are not serviced by the IT Service Desk. Please contact the manufacturer for repair options. | ||
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The IT Service Desk is available to service your device. Systems not under warranty and all Apple Mac devices not under warranty may be serviced thru the IT Service Desk, pending part availability. Customer is responsible for the cost of parts and labor for non-warranty work. | ||
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Sorry, the IT Service Desk is not available to service this device, but we have a list of local shops that may be available to assist you. | |||
- *We cannot accept or repair iOS devices (iPad, iPhone), Chromebooks, Microsoft Surface devices, or perform work on Linux systems.
- Please note that we cannot install parts purchased by the customer. Repairs can only be made using replacement parts purchased by the Service Desk for the customer. We cannot accept water damaged or extensive accidentally damaged items.
- We are unable to release hardware that is being repaired while parts are on order. Items checked in for repair shall remain at the Service Desk until the repair is completed.
- Some computers may not qualify for repair work at the IT Service Desk and may be referred to a different vendor for additional help.
Services & Rates
| Services | Rates |
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Data Backup / Transfer Data backup / transfer is considered any device (hard drive, USB drive, etc...) that will mount to another device. Customer is responsible to provide or purchase the media to which the data will be transferred. |
$ 57.78/hour with a 1/2 hour minimum charge |
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Diagnostics Determine the cause of a particular problem and recommend a course of action. |
$ 57.78/hour with a 1/2 hour minimum charge |
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Windows Reload w/o backup Re-install the same Windows operating system without backing up or restoring any data or programs. Note: Software installation is not included in the Windows Reload fee. Software may be installed by the repair technician at the standard hourly rate (listed below). Customer must provide the media and license keys used to install the software. |
$ 50.00 (flat rate) |
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Windows Reload with data backup and restore Re-install the same Windows operating system after performing a backup of the user data, after operating system reload data will be restored. Software programs are not backed up or restored. Note: Software installation is not included in the Windows Reload fee. Software may be installed by the repair technician at the standard hourly rate (listed below). Customer must provide the media and license keys used to install the software. |
$ 90.00 (flat rate) |
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Apple MacOS Reload w/o backup Re-install the same Apple OS X operating system without backing up or restoring any data or programs. Note: Software installation is not included in the Apple OS reload fee. Software may be installed by the repair technician at the standard hourly rate (listed below). Customer must provide the media and license keys used to install the software. |
$ 50.00 (flat-rate) |
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Apple OS X Reload with data backup and restore Re-install the same Apple OS X operating system after performing a backup of the user data, after operating system reload data will be restored. Software programs are not backed up or restored. Note: Software installation is not included in the Apple OS reload fee. Software may be installed by the repair technician at the standard hourly rate (listed below). Customer must provide the media and license keys used to install the software. | $ 90.00 (flat-rate) |
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Hourly Rate (1/2 hr min.) The IT hourly rate is $57.78/hr with a minimum rate of .5 hours or $ 28.89. |
$ 57.78/hour with a 1/2 hour minimum charge |
For personal devices, there are also local repair service providers you may want to consider.
For further assistance, please contact your Department IT Support or the IT Service Desk