Qualtrics support can directly help Faculty, Students, and Staff with features, survey design, and response management and tabulation.
Access to Qualtrics support is available via the following steps:
- Go to the Qualtrics Support https://support-portal.qualtrics.com/
- Click Log Into Your Hub
- Click Sign in with SSO
- In the Organization ID field, enter "usu"
- If you are redirected to the USU Single Sign on page, enter your USU credentials
- Select the large button "Get Technical Support"
- Select the button "Surveys & XM Directory"
- Your question will go through the AI Assistant. If this isn't helpful, choose No when the chatbot asks "Did I answer your question?"
- Select Chat, Email or Phone - these options may change according to the time of day
For assistance with account log in issues or survey ownership changes, please contact USU Qualtrics Support at qualtrics@usu.edu
If you don't have a Qualtrics account, create one using the Utah State University login at https://qualtrics.usu.edu