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ArcGIS Pro accounts and software download

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USU students and faculty are eligible to use the ESRI Software called ArcGIS.  At USU, we license ArcGIS Pro via an ArcGIS Named User License or Single Sign on.  Below is information about installing and licensing ArcGIS Pro. ArcGIS pro only works with the Windows operating system.

Instructors

If you are an instructor that will be using ArcGIS Pro for a class, please use this document to give instructions to students.  You can link this knowledgebase article or copy the text within it. If you need help with this process please reach out to license@usu.edu

Do I log in with my ArcGIS Login account or SSO?

USU implemented single sign on accounts in July of 2024.   New users are encouraged to sign up for new accounts using the SSO option.  If you had an account before that time, you will have a named user license that might not correspond with your single sign on account.  If you have an existing ArcGIS log in and use the single sign on option, it will create a NEW account using your A# and you won't be able to access your current work.  Please see the notes below on how to migrate user data if you have a named user account and would like to switch to a SSO account.

Single Sign On (SSO) account

This is the preferred method to license ArcGIS Pro.

 

Arcgis login

(In the picture above you'll notice a place to sign in with a username and password if you've already created an account, or click the blue button to use Single Sign On)

ArcGIS Login account (Named User license)

If you created an account before the SSO option was available, you were given an invite to join USU's ArcGIS by creating an ArcGIS login.  Please use the username and password that you used to create this account. If you use the SSO option, it will create a new account for you and won't have any of your previous work. Please see the notes below if you'd like to migrate your content to a SSO account.

Once logged in, please follow the directions below to download the ArcGIS software. 

 

Download and install the ArcGIS Software

Once you are logged into an account, use the following steps to download the ArcGIS software:

ArcGIS Pro requires a Microsoft .NET SDK program.  During the installation process it might ask you to download and run that program first, and then install the ArcGIS program afterwards. This is normal, and the installer will even take you to the page to download the program.

**If you run into problems downloading the software, please try using an incognito or private browser.

Logging into the ArcGIS Program

Once you have ArcGIS pro downloaded and installed. Open the program and select the User icon in the top right.  This will bring up a log in screen similar to the web version pictured above. 

If you used the USU Single Sign On credentials, you can choose the dropdown box that says "Your ArcGIS organization's URL".  Similar to the web version, there is a blank field that ends in "_____.maps.arcgis.com".  Enter "usuonline" and select the blue "Continue" button. Select the blue button that says "Utah State University" which will start the USU SSO process.  Enter your A#, strong USU password, and dual factor authentication.

If you have a named user license, enter your ArcGIS username and password.

Migrating content from one account to another (e.g. ArcGIS login to SSO login)

If you had an ArcGIS account before July of 2024 and use the Single Sign On option a new account will be created for you.  This account will be based off your USU A# and not the username you used to create your ArcGIS account.  You are not required to use the SSO option, and you can continue to sign in to your ArcGIS account with your normal username and password.  But if you'd like to use the SSO option, you may have to migrate existing content from your chosen username account to your single sign on account. 

 

Use the ArcGIS Online Assistant to transfer content from one account to another.  You can find that tool here:  https://ago-assistant.esri.com/ 

You can find more information on their Getting Started Guide for ArcGIS Online Assistant.

Password Resets

If you have used the USU SSO process to obtain an account, Esri and ArcGIS will not be able to reset your password.  They do not (and WILL NEVER!) have the ability to change our university passwords.

If you have a named user license, the software administrators can reset your password through the ArcGIS admin portal.  Email License@usu.edu for a password reset of a named user license.

 

Troubleshooting and help

In the top right corner of all ArcGIS and ESRI websites, you'll find a user profile.  In your profile you can distinguish if you use a SSO profile or a named user license.  The SSO profiles will all follow this style:  a01234567@usu.edu_usuonline.   A named user license will contain a unique name that you set. Please follow the troubleshooting steps below:

Make sure that you are signing in to usuonline.maps.arcgis.com or if you are logging into ArcGIS.com, please select the option to log in with "Your ArcGIS Organization's URL.  That will allow you to enter "usuonline" and take you to a single sign on.

If you're having troubles logging in to a SSO account, try using an incognito or private browser window.

If you need further assistance, please contact License@usu.edu for help.

 


For further assistance, please contact your Department IT Support or the IT Service Desk