Utah State University provides a variety of services to groups throughout the University, each designed to enhance and further educational and research efforts of those attending and working at the University.
Below is a list of general services, based on their role within Banner. Individuals with more than one Banner role are provided with the services of both roles.
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Staff (includes Faculty Staff) |
Registered
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Student Eligible (was registered for a class within the last 3 years) |
SDL
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No-Pay IT Services (opt-in - fees apply) |
Emeritus Faculty |
Retiree / Early Retiree |
Trustee |
Alumni |
Summer Citizens |
Visiting Students & Scholars (complete the visiting scholar's form through the Registrars Office) |
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| @usu.edu - Email and Office 365 Suite |
Account removed 90 days from termination date |
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| @usu.edu - Email Only | |||||||||||
| VPN | |||||||||||
| Bluezone Network | |||||||||||
| Eduroam Network | |||||||||||
| Box Cloud Storage | |||||||||||
| IT Service Desk* | |||||||||||
| Qualtrics Survey Tool | |||||||||||
| Software Licensing** | |||||||||||
| Home-Use Software | |||||||||||
| Computer Labs*** | |
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| Self-Service Banner Once created, SSB persists indefinitely |
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| Banner Admin | |
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| Microsoft MFA | |
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| Zoom Meetings | |
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| Visit https://it.usu.edu for additional IT services | |||||||||||
* IT Service Desk provides support services for @usu.edu email service, username and password maintenance and SSB (Self-Service Banner). We provide basic IT support for simple items which will normally take 10-15 minutes or less to resolve.
** Software Licensing is available to SDL when purchased through the Research Foundation's Administrative Office.
*** Computer Labs are primarily for student use. Open Access Computer Labs may be used by University employees when space is available. Please show your employee ID to the Lab Consultant upon entering.
IMPORTANT:
Individuals who do not have a specific role, but believe they should, may contact the following office for assistance.
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Faculty & Staff |
Contact the Human Resources Office at 797-0122 |
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Federal Associated and No-Pay EPAF (opting into IT Services) are granted a 'Staff' role within Banner. |
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| Students | Contact the Registrar's Office to check status of registration and tuition payment at 797-1116 |
| SDL (USURF) | Contact the SDL Human Resources/Administrative Office at 713-3013 |
| Summer Citizens | Contact the Summer Citizen's Office at 797-2028 |
| Emeritus Faculty | Contact the Provost's Office at 797-1166 |
| Trustee | Contact the President's Office at 797-1162 |
| Retiree | Contact the Human Resources Office at 797-0122 |
| Alumni | Contact the Alumni Office at 797-1158 |
| Visiting students & scholars |
Contact the Global Engagement Office at 797-1124 or Registrar Office at 797-1116 |
For further assistance, please contact your Department IT Support or the IT Service Desk