IT Services by User Groups (Banner Roles)

Utah State University provides a variety of services to groups throughout the University, each designed to enhance and further educational and research efforts of those attending and working at the University.

Below is a list of general services, based on their role within Banner.  Individuals with more than one Banner role are provided with the services of both roles. If a user does not have any of the following roles, they will not have access to any IT services. Users can request access to these services by reaching out to the business service manager of their on department and request a No-Pay EPAF. 

	Staff  USU_STAFF (includes Faculty Staff and instructor) except where denoted, access removed 30 days from termination date	Registered Student USU_STUDENT	Student Eligible USU_STUDENT_ELIGIBLE (was registered for a class within the last 3 years)	SDL (USURF)	No-Pay IT Services (opt-in - fees apply) except where denoted, access removed 30 days from termination date	Emeritus Faculty USU_EMERITUS	Retiree / Early Retiree	Trustee	Alumni	Summer Citizens	Visiting Students & Scholars (complete the visiting scholar's form through the Registrars Office)
@usu.edu - Email and Office 365 Suite	Account removed 90 days from termination date				Account removed 90 days from termination date
@usu.edu - Email Only
VPN
USU_Guest Network
Eduroam Network
Box Cloud Storage
IT Service Desk*
Qualtrics Survey Tool
Software Licensing**
Home-Use Software
Computer Labs***
Self-Service Banner Once created, SSB persists indefinitely
Banner Admin
Microsoft MFA
Zoom Meetings
Zoom Phone	(Certain hiring codes may be excempted)
Visit https://it.usu.edu for additional IT services

*  IT Service Desk provides support services for @usu.edu email service, username and password maintenance and SSB (Self-Service Banner). We provide basic IT support for simple items which will normally take 10-15 minutes or less to resolve.

**  Software Licensing is available to SDL when purchased through the Research Foundation's Administrative Office.

***  Computer Labs are primarily for student use. Open Access Computer Labs may be used by University employees when space is available. Please show your employee ID to the Lab Consultant upon entering.

IMPORTANT:

Individuals who do not have a specific role, but believe they should, may contact the following office for assistance.

For further assistance, please contact your Department IT Support or the IT Service Desk